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Turnstone has two personalization layers:
  • Settings → Personalization holds account-wide response preferences.
  • An Agent’s Personalize tab holds that Agent’s style, characteristics, and Additional instructions.
The current request wins over standing preferences. An Agent’s own personality is more specific than the account-wide layer.

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Ask an Agent to personalize itself

You can explicitly ask an Agent to change how it should respond in future turns. The Agent proposes the complete updated Additional instructions in a review card. Nothing changes until you choose Update personality; choosing Not now leaves the profile untouched. A one-off request such as “keep this answer short” applies only to that reply unless you clearly ask the Agent to remember it for the future.